Due to the nature of our hair ALL SALES FINAL there are no refunds and or exchanges. If for at any reason at the sole discretion of Luxurhair Collection, we feel we have made an error with your package we will happily exchange the product at no additional cost to the customer. Customer will be responsible for all shipping cost. Customer must determine their problem within 24hrs after receiving the package. We will not exchange any physically altered hair (combed, brushed, picked, cut, or processed). All tags and packaging must be attached. Customer should email us explaining their concerns for wanting to change the hair. The customer will then get a reply within 72 hours. Hair should not be opened or tried on. Used hair will not be accepted under any circumstances. If we believe your hair should be exchanged customer must first send us back the product once received we will process your order within 2 to 10 business days.
Our natural virgin hair comes from different donors per individual bundle. Our hair varies from colors 1, 1b, and 2; we cannot guarantee a specific color because the hair is 100% unprocessed virgin human hair. Each hair fiber undertakes an austere quality process to ensure that hair is free of imperfections.
Orders take up to 3 to 5 days for processing and to verify your credit card information. Allow 5 to 7 business days after processing for your order to be received. After your order has been shipped you will be sent a tracking number. To avoid credit card fraud we will only ship to confirmed address. We suggest that you order your hair in advance. Luxurhair Collection will not be responsible for any missed hair appointments. We are not responsible for any late shipments, due to in climate weather, courier delays, holidays, and or natural disasters. We do not offer reimbursements for delayed packages. Package will not be delivered if you are not present to receive. We are not responsible for failed, incorrect shipping addresses or packages not received on behalf of the customer.
We provide international shipping please email or call us before purchasing.